This Warung In Melaka Uses A Self-Order Kiosk & M'sians Are Loving it
The restaurant was praised for installing the kiosk as well as other advanced technology, such as QR codes, for their customers.
By Nurul Qistina — 27 Dec 2022, 06:29 PM
Many F&B outlets nowadays provide self-service kiosks due to their better ordering productivity and ability to increase average order sizes.
We're probably used to seeing it at fast food restaurants, but no one expected to find one at a warung in Melaka.
A 10-second TikTok video that recently went viral shows a warung called Warong Kopi Manggis Road, located in Klebang Besar, providing a kiosk where customers can order and pay for their meals.
The kiosk was set up after gathering feedback from the eatery's customers.
The warung hopes their investment in the kiosk brings benefits to their customers
They posted another TikTok video on the following day that shows a long line of people queuing up to order from the machine.
With self-service kiosks, customers get to see the display menu in high definition, which makes it more enticing for them to view.
Many TikTok users praised the warung for their excellent investment in the comments section
The cost of a self-ordering kiosk can be very expensive.
Thus, a user hopes that with this initiative bringing self-service technology into the warung, they can gain more sustenance to own more kiosks.
Meanwhile, a user highlighted that having another kiosk would reduce waiting time.
The warung also demonstrates how advanced they are when in terms of service by revealing that they have been using QR codes for customers to order and view the menu in addition to the kiosk.
