Delivery Rider Forks RM60 Out Of His Own Pocket After Customer Refuses "Damaged" Cake

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The video was posted by his wife on her TikTok account, with a caption that reads, "I feel sad looking at my husband. He's a Grab rider who had a cake delivery order today, but the customer asked for a refund because the cake came a little damaged."

Defending her husband, she wrote that he drove carefully to deliver the order, and blessed him for being so kind to settle the issue with the customer out of his own pocket.

"May Allah bless you back many folds for your patience," she wished.

Watch the video here:

In an interview with Harian Metro, the 30-year-old rider admitted that he gave the customer a refund as he was also disappointed with himself over the delivery.

"After arriving at the customer's house, I noticed that the decoration on the cake was a bit smudged. So, I showed it to the customer, so that she could have a look at the condition of the cake for herself.

"Because she didn't get the cake as expected, the customer asked me to return the RM60 she had already paid," he told the Malay daily.

"At that time, the customer's child was also present, and being a parent myself, I could not bear to see the disappointment on the child's face, so I returned the money to the mother.

"Deep in my heart, not only did I feel really bad, but I was also very frustrated because I rode as slowly and as carefully as I could when delivering the cake. But still, the cake ended up ruined, there was nothing else I could do," Fadzil said, adding that he has a day job and works only part-time as a delivery rider for additional income.

He also brought the cake home as it would have been a waste to throw away.

Meanwhile, his wife, Fatin Afifah Zaid, shared that she uploaded the video for her own memories of her hardworking husband, and not as a way of asking for sympathy from the public.

A TikTok user assured Fadzil that he had tried his best, saying, "If I was your customer, I would have just taken it. That's the risk of ordering a delivery. If I wanted a perfect cake, I would have bought it myself."

Some also suggested that if customers were not happy with their order, they should have bore the responsibility and contacted customer service, not punish the rider.

Meanwhile, others shared ways the rider could handle such a situation again in the future.

"For Grab riders, if you get a fragile order like cake, you can call customer service to allocate a car for the order," advised a person who described themself as a former customer service agent.

Grab has also reached out to the couple on TikTok to rectify the matter.