Tenaga Nasional Berhad (TNB) remains committed to resolving any complaints on unusually high electricity bills
For customers who have been overcharged, TNB would facilitate adjustments to their bills or credit back their bills
While this usually takes up to two weeks, TNB asks for the public's patience as there may be delays due to the large number of complaints. TNB is also committed to meeting customers on-ground to conduct meter accuracy checking and help explain any concerns related to billing.
The unusually high electricity bills experienced by some customers were because of pro-rated bills caused by delays in meter readings. This was due to a recent billing system interruption or computer glitch between 15 to 20 May 2019. Nevertheless, the system has been normalised in stages.
For those whose complaints are still under investigations, TNB promises there would be no disruption of electricity supply, especially in the upcoming Hari Raya holidays
"And for those who have lodged their complaints and investigations are still ongoing, any disconnection notice (due to unpaid bills) will be postponed by two weeks," said TNB chief executive officer Amir Hamzah Azizan.
If you are unsure of your recent electricity billing, TNB encourages you to visit your nearest Kedai Tenaga outlet or call the TNB Careline to inquire about your electricity bill
Here are the operating hours for Kedai Tenaga outlets from 3 to 9 June 2019:
For states that rest on Sunday:
Date: 3, 4, and 7 June 2019 (Mon, Tues, Fri)
Time: 8am to 6pm
For states that rest on Friday:
Date: 3, 4, and 9 June 2019 (Mon, Tues, Sun)
Time: 8am to 6pm
For queries regarding your account, you can also call the TNB Careline at 1-300-88-5454 or email [email protected]:
TNB Careline operating hours:
Date: 3 to 7 June 2019 (Mon to Fri)
Time: 7am to 11pm
Date: 8 June 2019 (Sat)
Time: 8am to 5pm
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