TNB's Focus Is On Resolving Any Pending Concerns From Customers

This Spotlight is sponsored by Tenaga Nasional Berhad.

According to an interview with Bernama, TNB Chief Retail Officer, Ir. Megat Jalaluddin Megat Hassan said, "All efforts are focused towards attending to our customers' concerns based on their reports lodged or complaints made directly to us."

While this usually takes up to two weeks, TNB asks for the public's patience as there may be delays due to the large number of complaints. TNB is also committed to meeting customers on-ground to conduct meter accuracy checking and help explain any concerns related to billing.

The unusually high electricity bills experienced by some customers were because of pro-rated bills caused by delays in meter readings. This was due to a recent billing system interruption or computer glitch between 15 to 20 May 2019. Nevertheless, the system has been normalised in stages.

"And for those who have lodged their complaints and investigations are still ongoing, any disconnection notice (due to unpaid bills) will be postponed by two weeks," said TNB chief executive officer Amir Hamzah Azizan.

For states that rest on Sunday:
Date: 3, 4, and 7 June 2019 (Mon, Tues, Fri)
Time: 8am to 6pm

For states that rest on Friday:
Date: 3, 4, and 9 June 2019 (Mon, Tues, Sun)
Time: 8am to 6pm

TNB Careline operating hours:
Date: 3 to 7 June 2019 (Mon to Fri)
Time: 7am to 11pm

Date: 8 June 2019 (Sat)
Time: 8am to 5pm