[UPDATE] AirAsia Responds To Canadian Who Claims Luggage Was Lost By The Airline
"If an airline ever decides to be a little silly and lose your luggage, just pray that it's not [this airline]" she warned.
By Kay Ng — 30 Dec 2022, 05:39 PM
A Canadian woman recently uploaded a TikTok video detailing how AirAsia lost her luggage during a flight from Kuala Lumpur to Toronto.
After they found it, they implicitly gave her an ultimatum — fly back to retrieve it herself or never see her bag again.
Kaylin was flying from Kuala Lumpur, intending to transit in Singapore and Munich, Germany, before she reached her final destination of Toronto, Canada.
For her flight to Singapore, she opted for the popular budget airline, AirAsia. However, after arriving in the country, her luggage did not appear at the baggage carousel, prompting her to seek the help of AirAsia staff.
The woman then explains that she was told to continue her journey without her bag, file a report online, and they would "get it back" to her.
As soon as Kaylin landed in Munich, AirAsia sent her an email saying they had her luggage and asked her to come collect it
Surprised by their response, she replied that she couldn't because she was no longer in Kuala Lumpur.
Instead of acknowledging Kaylin's reply, AirAsia forwarded her the address in KL where she was to collect her bag.
"I can't come back to Kuala Lumpur to get [my luggage]. I'm in Munich and I have to board a flight to Toronto," she said. "There's not a chance I'm flying all the way back there to pick up the luggage [they] lost."
After some back and forth, AirAsia insisted Kaylin pick up her luggage herself.
They also told her to file a courtesy report with Air Canada so that AirAsia could hand her luggage to them instead, despite the airline having nothing to do with the situation at hand.
Desperate, Kaylin offered to pay them to send it back to her, but they declined
"As things stand, my luggage is still with them. They won't give it back to me; they won't let me pay to get it back."
AirAsia responded in the comments the same day, telling Kaylin they'd look into her request.
However, as TikTok requires two users to be following each other to send messages, they stated they couldn't DM her.
Despite Kaylin following them, they failed to follow up with her afterwards.
As of today, Kaylin told SAYS her luggage has not been recovered.
"If an airline ever decides to be a little silly and lose your luggage, just pray that it's not AirAsia," she warned.
SAYS has also reached out to AirAsia for comment but has yet to receive a response.
AirAsia has since released a press statement responding to the woman's claims
The airline claims Kaylin's allegations are false as her baggage was identified as one of the first to arrive at the carousel based on closed-circuit televsion footage (CCTV) at Kuala Lumpur International Airport 2 (KLIA2) on 23 October 2022.
AirAsia also asserts that they had gone out of their way to try to deliver the bag with assistance from other airlines, but she was uncooperative and ignored their request to provide them with a valid Airline Baggage Irregularity report ID and official case number.
