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Empire City's management has issued an official update following reports of a woman's cries allegedly coming from a utility shaft in one of its residential towers
The notice, dated 4 August, comes after videos and eyewitness accounts of the incident went viral on social media, sparking concern among Malaysians.
According to the management office, comprehensive inspections carried out together with its security team, building technical personnel, and the Royal Malaysia Police (PDRM) found no one inside any water riser or utility shaft, and no evidence of criminal activity or a safety threat.
Residents reported hearing cries on two separate nights
Management said it first received a complaint at around 1am on 2 August from a resident on Level 23, Tower M, who reported hearing what sounded like a young girl crying from the building's water riser area.
Security personnel and the building's technical team immediately inspected the location but found no person, suspicious activity, or unusual findings.
As an added precaution, management instructed that all accessible risers be opened and inspected, with the checks confirming that no one was inside.
This was the video the resident shared online:
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The following night, at around 12.30am on 3 August, the resident reportedly heard the sound again and contacted PDRM
Police officers attended the scene and inspected the Level 23 water riser area. According to the notice, they also found no person, suspicious activity, or evidence of any criminal offence.
Management simultaneously ordered another comprehensive inspection of accessible water risers and shaft areas throughout the building. The second inspection also found no one inside.
Based on an assessment by the building's technical department, management believes the reported cries may have been caused by fluctuations in water pressure within the building's plumbing system
The notice explained that under certain operating conditions, changes in water flow and pipe pressure can generate unusual noises that may resemble human voices or crying sounds.
While acknowledging that the exact characteristics of such noises can vary, management said there is no evidence to suggest the sounds were caused by the presence of any person.
Following the release of the management's statement, the resident who first shared the videos said on social media that they were not convinced by the investigation.
The resident claimed the police inspection lasted around 15 to 20 minutes and said a K9 search unit could have been useful. They also said the alleged cries had stopped by the time police arrived, adding that while utility rooms were inspected, individual units were not searched.
The resident concluded that they had "done what I can", but continued to speculate that, if someone had been involved, they may have already been moved.
Management urges residents not to spread unverified information
The management office also addressed the speculation that has circulated online since the incident.
It urged residents not to create or share unverified information or rumours, saying doing so could cause unnecessary fear and confusion within the community.
Management added that it will continue monitoring the situation and conduct further investigations should any additional reports be received.
Residents were also advised to report any genuine suspicious activity or emergencies directly to the management office or security personnel.
Read the full statement below:
