Touch 'n Go Says They Are Getting Rid Of Parking Surcharge
The 50 sen reload fee for top-ups, however, will still remain.
By Hans Cheong — 30 Jan 2021, 11:52 AM
Touch 'n Go has reiterated yet again that the company will soon remove all parking surcharges
This time, the company says the removal will be completed within this quarter, reports The Star.
Commitments to remove parking surcharges, which has been common complaint among users, is not new, as Touch n' Go has been talking about it since 2019.
Speaking to the English daily, Touch 'n Go group chief executive officer (CEO) Effendy Shahul Hamid said:
"I'm very happy to say that by the end of the first quarter, we'll take away all parking surcharges. It requires innovation and some sacrifice on our side, but I think it's the right thing to do.
"Basically, we've been able to convince our parking operator partners and ensure the surcharge is removed by the end of the first quarter."
The 50 sen reload fee for top-ups, however, will still remain
Although, Touch 'n Go reiterated that the reload fee doesn't go to Touch 'n Go but its agents.
"The first thing to understand is Touch 'n Go does not receive any of the reload surcharge when cards are reloaded. The surcharge has historically been levied by our reload agents to defray the specific cost of providing the reload service. And when you reload your card, we actually pay the agent that reloads the card for you," Effendy told The Star.
"We are working intensely with our agents to move this towards a zero-surcharge model. It is a work in progress. Today, some of our agents already do not impose any reload surcharge, like Watsons, Guardian, Caring Pharmacy, Giant, and selected Petronas and Shell stations, to name a few."
By the end of 2021, Touch 'n Go will introduce cards that users can directly top-up from their phones using the Touch 'n Go eWallet
