WeChat Pay Malaysia Is Closing Down. Here's How To Withdraw Your Money
WeChat Pay MY will be discontinued on 1 September 2024.
By Sukhbir Cheema — 05 Aug 2024, 10:58 AM
WeChat Pay Malaysia, also known as WeChat Pay MY, will be discontinued starting 1 September 2024
The ewallet app, launched by Chinese tech giant Tencent in Malaysia in 2019, offered locals the opportunity to pay for items in ringgit.
The platform has stopped taking in new users starting 1 August.
WeChat Pay (Weixin Pay), specifically those from China, will not be impacted as they can continue using the ewallet app's services as usual.
In a notice posted on WeChat Pay MY's website, the platform said it's ceasing its operations in Malaysia due to an adjustment in its business strategy
"Users will be able to withdraw the balance in their ewallet via the ewallet portal until 31 December 2024. However, users [can] opt for special withdrawal arrangement from 1 January 2025," the notice read.
"It was a great honour to have your support throughout the years. We appreciate your understanding and apologise for any inconvenience caused," WeChat Pay MY added.
If you're a WeChat Pay MY user, you can follow the steps below to withdraw your money.
Before withdrawing their funds, WeChat Pay MY users must first verify their identity. Complete the verification process by following these steps:
- Tap on Me > Pay and Services
- Tap the 3 dots at the top right corner
- Tap on Payment Management
- Tap on Identity Verification, and then follow the steps.
If you've completed the identity verification process, you can skip this section.
Here's how WeChat Pay MY ewallet account users can withdraw their funds after completing the identity verification process
- Tap on Me > Pay and Services
- Tap on Balance – Withdraw
- Enter your bank account details
- Verify your mobile number
According to WeChat Pay MY, it will take three working days to complete the withdrawal process.
In the event you need to speak to WeChat Pay MY’s customer service, you may contact them at 03-27279797.
