All Touch 'n Go eWallet Users May Lose Access If They Don't Complete This Step By 20 Dec
If you've already verified your account, you're good to go!
Touch 'n Go (TNG) eWallet users, take note!
You must complete your electronic Know-Your-Customer (eKYC) verification by 20 December to keep using your account without restrictions.
What Is eKYC?
eKYC is a digital process to verify your identity. It ensures your account stays secure and complies with government regulations.
If you don't complete eKYC, your eWallet will gradually lose access to key features like balance usage and payment options.Here's a simple step-by-step guide to get it done:
I. Open the TNG eWallet app and tap on your profile icon
Image via SAYS
2. Tap on "Account Verification" in the menu
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3. Upload your documents
For Malaysians: Submit a photo of your MyKad.
For others: Submit a photo of your passport.
Image via Touch 'n Go
4. Capture a clear selfie for facial recognition
Image via Touch 'n Go
5. Wait for confirmation
The app will process your details and notify you once the verification is successful.
Image via SAYS
If your account already shows "Completed", you're all set — no need to do anything else.
Completing eKYC keeps your account secure and ensures uninterrupted access. Plus, it unlocks additional features and benefits.
Alan Ni, chief executive officer of TNG Digital, emphasised, "Security is our top priority at TNG Digital. Implementing full eKYC is a bold and necessary move, making us the first eWallet to take this step because protecting our users is non-negotiable. This measure is crucial in enhancing platform security and reducing the risk of account takeover."
So, don't forget to verify your account by 20 December to avoid interruptions.
Did you know your Touch 'n Go card can expire?
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