"Don't Use The Excuse That You Paid" – Hotelier Rants About Mess Left By Difficult Guests

The hotel manager in Kuantan said it was guests like these who often delay housekeeping and check-ins.

Cover image via @anna_faz68 (TikTok)

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A hotel manager from Pahang is reminding all Malaysians to be more thoughtful during their travels now that interstate borders are opened again

Taking to TikTok, the hotelier shared photos of messy and damaged rooms left by guests who have checked out of the hotel she works at in downtown Kuantan.

She revealed these are also usually difficult guests who make inconsiderate demands.

"When check-in is late, you threaten to [make us] viral and want the room sanitised 10 times a day. If the germs were actually big, [I'm sure] you won't actually be scared. But when you check out and leave a room in a state like this, don't you ever feel bad?" she asked.

The disappointed staff said many customers do not feel guilty leaving a mess because of the mentality that they paid for housekeeping

She explained that she does not expect the rooms to be as clean as when they check-in, but for visitors to at least have the common courtesy to tidy up after themselves.

The photos she posted revealed rooms with rubbish littered all over the floor, dustbins overflowing with trash and unfinished foodstuff, badly stained pillowcases, a scratched up television, and even durian remains, which are not even allowed in hotels.

She revealed that guests have also steamed sweet potatoes in their electric kettles and thrown rice down the bathroom drain.

"It doesn't hurt to make our housekeeping duties easier. Life needs tolerance. Don't use the excuse that you have paid. Have some heart. It's because of these kind of species that slows down our housekeeping," she said.

"How can we have early check-in if everyone behaves like this?"

The video has been viewed over 80,000 times, with many agreeing that people should practise proper etiquette before checking out

"Seriously, if I'm leaving a hotel room, I will tell my children to tidy up the place and tie the rubbish up. Because my mother taught me so.  If I eat at a restaurant, I will also place all the dishes together," said a TikTok user.

Image via TikTok

This user said, "There are also those who celebrate their birthdays with sprays that end up sticking to the floor and walls. As for the durian, we can't give the room to others as long as the smell doesn't go away!"

Image via TikTok

Meanwhile, another knowing netizen commented, "Only those who have worked in housekeeping will understand the stress when getting a room like this."

Image via TikTok

Watch the viral TikTok here:

Here are other property owners who have found their homestays trashed by irresponsible guests:

Some Malaysians have a long way to go in learning how to pick up after themselves:

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