Travellers Advised To Arrive 4 Hours Earlier Due To Systems Disruption At KLIA And KLIA2

Several flights have also been delayed.

Cover image via & NSTP / Mohd Fadli Hamzah

Malaysia Airports (MAHB) has issued an advisory today, 22 August, advising travellers to arrive at least four hours before their flight departure time due to temporary systems disruption at both KLIA and klia2

Image via Shutterstock

The airport operator also advised passengers to check-in via their respective airlines' mobile app or website in a Twitter announcement earlier today

In a statement, MAHB said that the disruption started last night, 21 August, and affected several airport systems such as WIFI connection, Flight Information Display System (FIDS), Check-In-Counters, and Baggage Handling Systems (BHS)

"Since the disruption, our team has been working round the clock, not only to rectify the situation, but also to minimise the inconvenience caused to passengers," it said.  

"All relevant airport staff have been deployed to assist passengers on the ground as we expect the situation to continue throughout the day today."

In light of the disruption, Group CEO of AirAsia Berhad Tan Sri Tony Fernandes posted a video showing the backed up lines at klia2's Immigration on Twitter:

As of 11am, the airport operator reports that all systems except the FIDS are back up

However, several flights have been delayed as a result of the systems disruption

As such, passengers are advised to check with their respective airlines for latest flight schedules. They can also reach out to Airport CARE Ambassadors or contact 03-8776 2000 for more information about their flight details. 

In other news, travellers flying out of Malaysia will have to pay an extra levy from 1 September onwards:

Read more travel-related stories on SAYS: