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Seeing an open drain, pothole, or broken streetlight near your house is frustrating
Thankfully, reporting local problems doesn't have to be a headache.
Whenever you spot something, the best thing to do is immediately document the issue with photos and details.
Snap a clear photo of the problem and note the exact location, nearby landmarks, and any hazards it's causing. A short, precise description helps authorities prioritise your report instead of guessing what the problem is.
Before sending in your complaint, check which agency is responsible, so you don't waste time
Most local councils in Malaysia split responsibilities between public works, health, and municipal services. Having the correct department speeds up response times.
- Local council (PBT): Handles residential roads, potholes, open drains/broken covers, street furniture. Search "Majlis Perbandaran [your area]" (e.g., MBSA Shah Alam).
ㅤ - Jabatan Kerja Raya (JKR): Federal and state roads, major potholes and drains. Call 1-800-88-5004.
ㅤ - Tenaga Nasional Berhad (TNB): Street lights only. Send an SMS to 15454 or use myTNB app.
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Pro tip: Contacting the wrong agency will result in delays. If unsure, use Google Maps to confirm the road type first.
There are three main ways to file a complaint: Official online systems, designated mobile apps, and hotlines
- Official online systems (Fastest)
Council e-Aduan or SISPAA is the main portal for many councils. You'll need to create an account, then file a ticket with photos and description (e.g. "Broken drain cover hazard at Jalan PJU 1A/7, kids nearby").
ㅤ - Designated mobile apps (Auto-routes to right PBT)
You can use apps like Respons Rakyat V2 or council apps to submit a complaint. Simply snap a photo, pin the location, and track the status of your complaint. Apps like myDBKL also come with a category picker for drains, roads, or lights.
ㅤ - Hotlines (For urgent matters)
For urgent issues, you can try reaching out via local council hotlines, such as:
– MBPJ 03-7954 2020
– MBSJ 03-8024 7700
– DBKL 1800-88-3255
– TNB 15454 for lights (SMS)
– JKR 1-800-88-5004
What do you do once you've filed your complaint?
Once your report is in, most councils will investigate within a few days to weeks, depending on the severity. If nothing happens, politely follow up with the tracking number you received. Persistent but polite reminders usually yield results.
If an issue affects multiple households, like a major pothole or blocked drain, having neighbours report it as well can increase urgency. Councils respond quicker when they see it's a safety concern for several residents.
Remember, always stay civil and factual
Your report is more likely to be taken seriously if you stick to facts and avoid emotional language. Highlight hazards, location, and urgency without adding personal rants.
Happy reporting!
