Buyers To Expect Delay In Deliveries As Shopee Temporarily Closes Shah Alam Warehouse

Shopee emphasised that the temporary closure has nothing to do with alleged COVID-19 cases at the warehouse.

Cover image via Tim Chong/Reuters & The Business Times

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Shopee's Shah Alam warehouse has been closed since 9 July in compliance with the Enhanced Movement Control Order (EMCO)

In a statement on Saturday, 10 July, Shopee said as Shah Alam is under EMCO, the company has to implement additional standard operating procedures (SOPs) at the warehouse as suggested by the Ministry of Health (MOH).

They also clarified that the Shopee platform will be operating as usual and deliveries made by Shopee Express and all their other delivery partners will not be affected.

However, they mentioned that some delays may occur for deliveries from their Shah Alam warehouse.

Buyers whose orders are affected will receive an alert via push notification in their Shopee account.

Shopee also emphasised that the temporary closure has nothing to do with the alleged COVID-19 cases and the inspection conducted by the Royal Malaysia Police (PDRM) on 3 July

According to Malaysiakini, a Shopee spokesperson refuted the viral message claiming that 50 of its employees have been infected with COVID-19.

The message that has been making rounds on social media shows a photo of the MOH's order for the warehouse to be closed from 9 July to 19 July due to a COVID-19 outbreak in their company.

Image via Malaysiakini

The Shopee spokesperson said that the company has strict COVID-19 response mechanisms in place whenever there is a positive case, including a team that handles first, second, and third degree contact tracing

Nonetheless, the spokesperson told Malaysiakini that they have taken proactive measures to get COVID-19 screening tests for their employees.

"This is also to sieve out any potential asymptomatic cases amongst the workforce," they said.

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