Food Delivery Rider Harasses & Insults Customer For Allegedly Giving Him A Bad Rating
The delivery rider later admitted that he had mistaken the customer for someone else.
By Jasmine Chea — 05 Jan 2023, 06:03 PM
A customer recently took to Twitter to share her horrible experience of being harassed by a food delivery rider when he assumed she gave him a bad rating for his service
The customer, who chose to be identified as Tharshiny, tweeted that she had ordered food to be delivered to her on Tuesday, 3 January.
Once she received her food, she said that she rated the rider five stars and left it at that.
However, she was in for the shock of her life when she began receiving multiple offensive WhatsApp messages from an unknown number.
Upon closer inspection, she realised it was the number of the delivery rider. He was upset with her as he assumed she gave him a bad rating for his service.
"Hey! I travelled such a long distance to send you your food and you dropped my rating. Stupid. It's enough to be dumb, but you are dumb and not pretty," read the messages from the rider to Tharshiny.
Appalled by what she read, she replied, "Stupid, I gave you five stars. Why are you harassing me on WhatsApp?"
However, the rider refused to believe he could have mistaken her for someone else and continued his barrage of insults, going so far as to fat-shame her.
The harassment didn't stop there, as Tharshiny said she allegedly received four calls from the same number but was too afraid to pick up
Tharshiny proceeded to file a complaint with the delivery application's customer support, where she was told that the matter would be investigated and she would receive a response in one to three working days.
She said that the rider reaching out to her in such a manner was an invasion of privacy and she was worried for her safety as the rider now knows her address.
Tharshiny also said that no customer deserves to have their appearance, intelligence, and body insulted like that, regardless of whether they give one or five star ratings to their riders.
"We customers are not punching bags. No, I don't owe you to look pretty. Nor do I deserve to be abused like that even if I had given him a bad review," Tharshiny wrote.
In a brief conversation with SAYS, Tharshiny said that she would like to see the rider suspended for harassing her.
Tharshiny's tweet has since garnered 483,400 views and 2,544 likes
Having come across her tweet, one netizen decided to reach out to the delivery rider and confront him about his behaviour.
Surprisingly, the rider admitted that he made a mistake and insulted the wrong person.
"I mistook the person. I was angry because my rating dropped," the rider allegedly wrote to the netizen, whose tweet has now been deleted.
He explained that he was tired from working all day in the rain and sun and that he normally does a good job of sending food to customers.
He also apologised for his actions but the netizen said that it wasn't him that the rider should apologise to, but rather, Tharshiny.
According to Tharshiny, the rider has yet to extend an apology to her.
SAYS has reached out to the delivery rider's company for a statement but has yet to receive a response.
If you or someone you know may be at risk or has experienced sexual abuse or assault, please reach out to these Malaysian organisations:
1. WOMEN'S AID ORGANISATION (WAO)
Operating hours: 24-hour
Contact: +603-30008858
SMS/WhatsApp: +6018-9888058
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2. ALL WOMEN'S ACTION SOCIETY (AWAM)
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Contact: +603-78770224
WhatsApp: +6016-2284221 | +6016-2374221
Email: [email protected]
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3. WOMEN'S CENTRE FOR CHANGE PENANG (WCC PENANG)
Operating hours: Weekdays (9am - 5pm)
Contact: +604-2280342 | +604-3988340
WhatsApp: +6011-31084001 | +6016-4390698
Email: [email protected]
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4. SARAWAK WOMEN FOR WOMEN SOCIETY (SWWS)
Operating hours: Monday to Friday (9am - 5.30pm)
Contact: +6082-422660
SMS/WhatsApp: +6013-8044285
Email: [email protected]
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5. SABAH WOMEN'S ACTION-RESOURCE GROUP (SAWO)
Operating hours: Monday to Friday (9am - 2pm)
Contact: +6088-280200
Email: [email protected]
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6. PROTECT AND SAVE THE CHILDREN (PS THE CHILDREN)
Operating hours: Monday to Friday (8.30am - 5.30pm)
Contact: +6016-2273065 | +6016-7213065
WhatsApp: +6016-7213065
Email: [email protected]
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7. INTERNET WATCH FOUNDATION (IWF)
Anonymously and confidentially report child sexual abuse content and non-photographic child sexual abuse images with IWF’s Reporting Portal.
