Langkawi Airport Has Been Named Asia-Pacific's Best For Third Year Running
More than 600,000 passengers were surveyed across 400 airports around the world.
By Adrian Lai — 21 Mar 2024, 12:14 PM
Langkawi International Airport has won the 2023 Airport Service Quality (ASQ) Award for best airport in its size category for the third consecutive year
The award, which recognises the best airport that serves between two and five million passengers in the Asia-Pacific region, was recently announced by Airports Council International (ACI) World.
This milestone achievement further solidifies the airport's reputation as a top-notch facility that consistently delivers exceptional service and satisfaction to its passengers, Malaysia Airports Holdings Bhd told the New Straits Times.
"The ASQ programme by ACI establishes the benchmark for global airport customer experience, employing a rigorous methodology that involves on-site surveys with passengers.
"These surveys evaluate satisfaction levels across over 30 performance metrics, ensuring a comprehensive assessment of airport services," it said, adding that 600,000 passenger surveys were collected from over 400 airports around the world.
Langkawi has experienced a surge in the number of tourist arrivals, thanks to the introduction of new airline routes to the island
"As Langkawi continues to attract global tourists, we are witnessing a resurgence in travel, highlighted by the recent introduction of new airline routes such as flydubai's Dubai-Langkawi route," said Malaysia Airports’ acting group chief executive officer, Mohamed Rastam Shahrom.
Meanwhile, ACI World director general Luis Felipe de Oliveira praised Langkawi International Airport's management for providing a superior customer experience to passengers.
"In an era where passenger expectations are evolving rapidly, excellence in customer service isn't just a goal; it's the key to ensuring airports remain not just gateways, but memorable destinations in themselves," he added.
In February 2024, Malaysia Airports Group recorded 7.8 million passenger movements across local airports in Malaysia
Of the total, four million were international passengers while 3.8 million were domestic travellers. This marks the highest monthly record since the COVID-19 pandemic began.
The surge in passenger volume can be attributed to various factors, including extended school and festive holidays, the celebration of China's Spring Festival, and the introduction of new airlines and additional flight frequencies.
