The "No Touch 'n Go reload service", currently active at PLUS toll plaza exit lanes in the central region, will soon be extended nationwide, covering its Southern and Northern toll plaza exit lanes
According to a statement by PLUS Malaysia Bhd (PLUS), the "No Touch 'n Go reload service" at its central region toll plaza exit lanes has recorded a drop from 42,500 cars per day to 22,000 cars with an insufficient balance in their Touch 'n Go cards.
The drop in the number of cars has reduced the congestion by 48.2% following the implementation of the "No Touch 'n Go reload service" since 1 August this year.
PLUS has now decided that the no reload service will soon be extended nationwide, covering its Southern and Northern toll plaza exit lanes.
"When PLUS initiated the 'No Touch 'n Go reload service' over two months ago, there has been significant reduction in drivers with insufficient balance attempting to reload their Touch 'n Go cards at the exit lanes at toll plazas in the Central Region between Seremban and Ipoh South," PLUS said in a statement on Thursday, 10 October.
According to PLUS, while 850000 vehicles pass through its central Toll Plaza exits, the congestion is caused by 5% of those vehicles
To put the figure of 5% into perspective, it is 42,500 vehicles contributing to high congestion and time wastage, impacting 95% of other drivers on the PLUS highway.
PLUS has since thanked its customers for having their Touch 'n Go cards topped prior to entering the North-South Expressway
"PLUS is grateful to its customers who have contributed to the 48.2% reduction in the central region, due to their civic-mindedness and considerate attitude to top up their Touch 'n Go cards prior to entering the NSE," it said in the statement.
"PLUS also acknowledges the contribution and support of all the merchants and providers who ensure their Touch 'n Go reload machines are well maintained and properly serviced, which allows customers to enjoy uninterrupted reload services at all times."
While the company said that the no reload service will be rolled out nationwide, it did not provide additional details about the plan
It, however, advised its customers to plan their daily journey and ensure that their Touch 'n Go cards have sufficient balance before entering the highway.
"The convenience to reload made available nationwide at over 10,000 self-service kiosks including ATMs, petrol stations, convenience stores, rest areas and shopping malls," it said.