You Can Only Authorise Online Maybank Transactions From The MAE App Starting 1 July
Just tap on the notification from your MAE app to approve or decline an online transaction.
By Hafiz Zainuddin — 30 Jun 2023, 05:10 PM
Maybank has been working on migrating all aspects of their online banking services like DuitNow and bill payments from SMS OTPs to Secure2u for enhanced security.
And now, the migration is complete!
This measure has been made in an effort to combat financial scams, so users can utilise a more secure authentication method when handling their online banking services.
Aside from banking services, users can also update their personal information such as address and mobile number exclusively via Secure2u.
Other security measures initiated by Maybank include a cooling-off period for first-time or different device enrolment of Secure2u, tightening of fraud detection rules for suspicious transactions, removing SMS hyperlinks, operating a dedicated 24/7 fraud hotline for customers, as well as a self-serve Kill Switch to deactivate online banking access and block credit and debit cards.
Additionally, any and all Secure2u authorisations will be moved to the MAE app starting 1 July
This means that you'll no longer receive an OTP via SMS to authorise your online payments. Instead, you'll only need to tap on the notification that pops up from your MAE app to approve or decline a web transaction.
Maybank stated that they did this to ensure a safer banking experience for all customers. Users can download the MAE app from the App Store, Google Play, and HUAWEI App Gallery.
Dato' Khairussaleh Ramli, Group President & CEO of Maybank, celebrated this initiative as it puts the customers' privacy first.
"Our customers are our priority and we take the security and safety of our online banking platforms seriously. We have taken multiple proactive initiatives in order to curb rising scams and safeguard our customers' accounts, such as enabling only one Maybank2u access per device on the MAE App, since its launch in October 2020," he said.
To support their customers with the transition, Maybank is also holding the 'More Secure, More Discounts' campaign
The campaign lets customers enjoy enjoy Maybank EzyPay 0% instalment plan and up to RM158 off when they purchase selected OPPO devices, including the new 5G-enabled OPPO Reno8T, using their Maybank Cards.
The campaign will last until 31 July, and customers can participate in it by visiting any OPPO Store, Harvey Norman, and Senheng outlet nationwide.
