Ipoh Couple Alleges RM23,000 Was Withdrawn From Their Fixed Deposit Without Permission
The bank said it cannot compensate the money.
An Ipoh couple recently reported that their fixed deposit savings were mysteriously withdrawn without their knowledge
Aquarium shop owner Ling Yoke Suan and her husband, Yong Kui Hin, said they had been saving the funds for their children's education.
According to The Star, the couple lost approximately RM23,080.
On 9 September, 17 transactions were allegedly made to six other bank accounts at 4.45am.
However, the couple only became aware of the withdrawals when the bank called them at 8.42am
"I lost RM18,480 and my husband lost RM4,600 in just two hours," Ling said during a press conference held by Perak MCA Public Services and Complaints Bureau chief Yuen Chan How on 3 October.
The bank later informed the couple that both accounts were suspended due to suspicious activity.
The couple said they were not sent any one-time passwords (OTP) during the transactions.
The bank explained that the withdrawals were processed correctly, as a device bind occurred on 8 September, verifying their logins, passwords, and security questions
As a result, the bank said it would not be compensating them for the losses.
The couple has since sought help from Bank Negara Malaysia and was referred to the Ombudsman for Financial Services (OFS) for further assistance.
The OFS is an independent body that handles disputes between consumers and licensed financial service providers.
Meanwhile, Yuen stated that the police are investigating the case under Section 420 of the Penal Code for cheating. He urged authorities to investigate the accounts to which the funds were transferred, to verify whether they were opened legally or used for fraudulent purposes.
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